Returns and Exchanges
Under the consumer protection (distance selling) regulations consumers have the right to cancel the order within 7 working days after you have received the goods.
We are happy to offer a full refund or exchange (subject to availability) if goods are returned to us within 14 days of delivery, in mint condition, in the original packaging, with all tags still in place and intact, the clothes have not be worn or washed and are odour free. We regret we are not able to refund postage. Please let us know by email or telephone beforehand if you intend to return an item.
We are not able to refund or exchange any item after 14 days.
Please return the item with a copy of your invoice, state on it if you would like a refund or an exchange & we will do that for you, providing these conditions have been met.
Any goods received that are faulty or portrayed incorrectly please inform us immediately by email, within 24 hours and return the item to us with a note explaining the reason for the return.
Items returned that are faulty or portrayed incorrectly will receive a full refund including postage.
It is the responsibility of the buyer to make sure the returned goods arrive to us safely and undamaged, we would strongly advise using recorded delivery. Postage is paid by the buyer, unless faulty.
No refunds will be given under any conditions after 28 days.
It is essential that washing instructions are followed correctly.
Your statutory rights will not be affected.